I didn't know Karen. I found her obit on legacy.com. She sounds like she was just the best wife and mother, someone who made family occasions and the holidays really special. She was in charge of making travel arrangements for Marsh employees. To her husband and sons, I hope that in the 21 years since that awful day you have rebuilt your lives and found peace.

Dear Karen Hope that you are in a better world. Please give me more info

Although I never got to meet Karen, I spoke with her often in the weeks prior to that tragic day, as she guided me through some frustrating airline issues, with the utmost of patience and grace. She was a true pleasure to work with. My prayers go out to her friends and her family.